Return and Refund Policy

Returns:

In the event that you need to return any of our products our return policy is a follows:

• The purchaser may return all or part of their purchase within 60 days of order being placed.
• Returns must be shipped in original condition and in original packaging. Where the return is not accompanied by original packaging a part refund will be offered based on the condition of the returned items(s).
• Customers are responsible for shipping costs associated with their return.
• Please contact customer services via our enquiry@anka-security.com.au email quoting the order number and a reason for return.
• A full or partial refund will be paid once the return has been received.

Warranty:

• We offer a two-year manufacturer warranty on our full range of alarms.
• Before exchanging alarms, we will assist with troubleshooting as in most cases there is a technical reason and simple solution.
• In the event that a replacement is required, this will be shipped at our expense. We may ask for the faulty product to be returned for review.